Terms and Conditions

Effective Date: October 20th, 2025

I. Introduction and Agreement

1. Introduction and Billing

NYC Executive Chauffeur is a cashless, reservation-based transportation coordination service. We proudly deliver premium rides with transparent pricing and no hidden fees, through a trusted network of licensed and insured affiliate chauffeurs.
By accessing our website, mobile applications, or booking a ride, you agree to the terms outlined in this document. If you do not accept these Terms and Conditions, please refrain from using our services. Your use of NYC Executive Chauffeur’s platform constitutes full and unconditional acceptance of these Terms and supersedes any prior verbal or written agreements.

II. Service Overview

2. Who We Are

We connect clients with professional, licensed, and insured limousine and chauffeur operators (“Affiliates”) across New York, New Jersey, Connecticut, and New England. We do not own vehicles or directly employ drivers. All rides are fulfilled by third-party providers selected based on location, vehicle type, availability, and service standards.

3. Affiliate Standards

All affiliate providers must maintain valid operating licenses, commercial insurance, and comply with all applicable transportation laws. NYC Executive Chauffeur reserves the right to suspend or remove affiliates who fail to meet these standards.

III. Booking and Payment

4. Booking and Payment

Reservations may be made via our website, mobile apps, or by phone. Payment is required at the time of booking unless otherwise arranged. We accept major credit cards and offer corporate billing options. Pricing may vary depending on location, vehicle type, and service duration. Additional charges may apply for tolls, parking, wait time, or special requests. Receipts are issued after each completed trip.

5. Taxes and Regulatory Fees

All quoted fares are exclusive of applicable taxes, surcharges, and regulatory fees unless otherwise stated. These charges will be itemized on your receipt and billed to the payment method on file.

6. Receipts and Billing Disputes

Any billing disputes must be submitted in writing to support@nycexecutivechauffeur.com within seven calendar days of receipt. Disputes submitted after this period may not be eligible for review.

7. Charge Authorization and Post-Trip Adjustments

If additional charges are incurred during the trip—such as wait time, tolls, stops, or cleaning fees—they will be billed to the card on file after service completion. Any overcharges will be refunded within seven business days.

8. Refund Policy

Refunds are issued only in cases of service failure, overcharges, or cancellations made within the permitted window. All refund requests must be submitted in writing and are subject to review. Approved refunds will be processed within seven business days.

IV. Pricing and Scheduling

9. Holiday and Late-Night Surcharges

A 10% surcharge may apply on major U.S. holidays. Pickups scheduled between 12:00 AM and 5:00 AM may also incur a late-night service fee.

10. Peak Hours and Special Events Pricing

Dynamic pricing may apply during peak hours (6:00 AM–9:00 AM and 3:00 PM–7:00 PM) and special events (e.g., New Year’s Eve, concerts, parades). Pricing adjustments will be disclosed at the time of booking.

11. Hourly Service Radius

Hourly service rates apply within a 30-mile radius of the pickup location. Travel beyond this radius may be billed as a point-to-point transfer or incur additional mileage charges.

12. Promotions and Discounts

Promotional offers and discount codes are subject to expiration, availability, and may not be combined. NYC Executive Chauffeur reserves the right to modify or cancel promotions at any time.

V. Reservation Policies

13. Reservation Confirmation and Cancellation Window

A reservation is confirmed once payment is received and a confirmation email is issued. Cancellations must be made at least 24 hours prior to the scheduled pickup time to avoid fees. Late cancellations may incur up to 100% of the trip cost.

14. Last-Minute Booking Terms

Last-minute bookings are subject to availability and must be paid in full at the time of confirmation. These bookings are non-refundable once confirmed.

15. Changes to Reservations

To modify an existing reservation, contact our customer service team. We’ll confirm your original booking and updated details. For last-minute changes, we’ll do our best to accommodate based on availability.

16. No-Show Policy

If a passenger fails to appear at the designated pickup location without prior notice, the ride will be considered a no-show. A no-show fee equal to the full trip cost plus a 7% service and transaction charge (STC) will apply. Additional wait time charges may also be incurred.

VI. Ride Experience

17. Wait Time and Grace Period Policy

Grace periods:

 Non-airport pickups: 15 minutes

 Domestic airport arrivals: 30 minutes from flight arrival

 International airport arrivals: 60 minutes from flight arrival
Wait time rate: $7.50 per 5 minutes beyond the grace period.

18. Vehicle Substitution

If the requested vehicle type is unavailable, NYC Executive Chauffeur reserves the right to substitute a comparable vehicle of equal or greater value.

19. Event and Hourly Service Terms

For hourly/event charters:

 Billing begins when the vehicle departs its garage and ends upon return

 A minimum of 30 minutes’ travel time each way is added

 Time with passengers is billed in 30-minute increments

 Hourly rates vary by vehicle type, location, and season

20. Bad Weather Policy

In inclement weather, sedan bookings may be upgraded to SUVs for safety. Additional charges apply and will be communicated prior to dispatch.

VII. Passenger Responsibilities

21. Passenger Conduct and Vehicle Etiquette

 Smoking is prohibited in all vehicles

 Alcohol may be consumed only when legally permitted and all passengers are 21+

 Food and beverages are not allowed unless approved in advance

 Excessive mess or damage may result in a cleaning fee of $100 to $300

 Chauffeurs may refuse service for disruptive, unsafe, or unlawful behavior

 NYC Executive Chauffeur is not liable for lost items but will assist with recovery efforts

22. Child Safety and Car Seats

We do not provide child car seats unless requested in advance. Passengers are responsible for compliance with child safety laws.

23. Pet Travel Policy

Pets are welcome with advance notice. Animals over 15 lbs must be crated; smaller pets must be leashed or contained. Service animals are always welcome.

24. Accessibility and Special Needs

Please notify us in advance if you require an accessible vehicle or special assistance. We will make every effort to accommodate such requests based on availability.

25. Airport Meet and Greet Guidelines

Some airports restrict chauffeur access to baggage claim or terminal interiors. If meet-and-greet service is required, please notify us in advance.

VIII. Legal and Compliance

26. Affiliate Conduct and Accountability

Affiliates are independently responsible for maintaining proper licensing, insurance, and legal compliance. NYC Executive Chauffeur is not liable for affiliate misconduct or failure to perform.

27. Corporate Accounts and Contracts

Corporate accounts are subject to separate billing terms and may require a signed agreement. Digital signatures and email confirmations are considered legally binding.

28. Security and Fraud Prevention

We reserve the right to cancel any reservation suspected of fraud or misuse. We may request identity verification or documentation to confirm booking legitimacy.

29. Fraud and Misuse

Submitting false or misleading booking information is prohibited. You agree to indemnify and hold harmless NYC Executive Chauffeur and its affiliates from any claims arising from misuse.

30. Indemnification

You agree to indemnify and hold harmless NYC Executive Chauffeur, its affiliates, and service partners from any claims, damages, or liabilities resulting from misuse or violation of these Terms.

31. Force Majeure

NYC Executive Chauffeur shall not be held liable for failure to perform or delays caused by circumstances beyond its reasonable control, including natural disasters, pandemics, labor disputes, or government actions.

32. Service Disruptions and Unforeseen Events

We are not responsible for delays caused by severe weather, civil unrest, airline delays, or other events beyond our control. We will communicate promptly and offer alternatives when possible.

33. Entire Agreement

These Terms and Conditions constitute the entire agreement between you and NYC Executive Chauffeur and supersede all prior communications, representations, or agreements, whether oral or written.

IX. Technology and Intellectual Property

34. Third-Party Integration Disclaimer

NYC Executive Chauffeur may integrate with third-party platforms to enhance your booking experience. We are not responsible for outages, delays, or errors caused by external systems beyond our control.

35. Data Retention Policy

We retain booking and transaction records for up to [X] years for operational, legal, and accounting purposes. Personal data is handled in accordance with our Privacy Policy.

36. Technology Disclaimer

NYC Executive Chauffeur is not responsible for service interruptions caused by software errors, server outages, or technical failures beyond our control. We will make reasonable efforts to restore functionality and communicate updates promptly.

37. Account Suspension and Termination

We reserve the right to suspend or terminate user accounts for violations of these Terms, misuse of the platform, or fraudulent activity. We may also restrict access during investigations or system maintenance.

38. Mobile Apps and SMS Communication

By using our mobile applications, you agree to receive push notifications and SMS updates related to your ride. Message frequency depends on your activity. Standard carrier rates may apply.
To opt out of SMS communications, reply “STOP” to any message. For help, reply “HELP” or contact support@nycexecutivechauffeur.com.
We do not share your phone number or SMS data with third parties for marketing purposes.

39. Electronic Consent

By clicking “Book Now,” submitting a reservation, or using our mobile applications, you agree that your electronic action constitutes a legally binding acceptance of these Terms and Conditions.

40. Intellectual Property

All content on our website and mobile applications—including logos, text, images, and design—is the property of NYC Executive Chauffeur. You may not copy, reproduce, distribute, or use our brand materials without prior written consent. Unauthorized use may result in legal action.

X. Legal Jurisdiction and Enforcement

41. Legal Jurisdiction

These Terms and Conditions are governed by the laws of the State of New York. Any disputes will be resolved through binding arbitration in New York County, New York. You waive any right to pursue class actions or jury trials related to our services.

42. Force Majeure

NYC Executive Chauffeur shall not be held liable for failure to perform or delays caused by circumstances beyond its reasonable control. These include, but are not limited to, natural disasters, extreme weather, government actions, labor disputes, pandemics, public health emergencies, or acts of terrorism. In such cases, we will make reasonable efforts to notify affected clients and offer alternative arrangements when possible.

43. Service Disruptions and Unforeseen Events

We are not responsible for delays caused by severe weather, civil unrest, airline delays, or other events beyond our control. We will communicate promptly and offer alternatives when possible.

44. Indemnification

You agree to indemnify and hold harmless NYC Executive Chauffeur, its affiliates, and service partners from any claims, damages, or liabilities resulting from your misuse of the service or violation of these Terms.

45. Severability

If any provision of these Terms is found to be invalid or unenforceable under applicable law, the remaining provisions shall remain in full force and effect.

46. Entire Agreement

These Terms and Conditions constitute the entire agreement between you and NYC Executive Chauffeur and supersede all prior communications, representations, or agreements, whether oral or written.

XI. Language and Version Control

47. Language and Translation Disclaimer

These Terms and Conditions are written in English. Any translated versions are provided for convenience only. In the event of a conflict between translations, the English version shall prevail.

48. Terms Version Control

These Terms and Conditions may be updated periodically. The version in effect at the time of booking will apply to your reservation. By confirming a ride with NYC Executive Chauffeur, you acknowledge and accept the current Terms as published on our website.